WILLOW & OLIVE COUNSELLING
Terms & Conditions
Last updated: 15 June 2026
Welcome to Willow & Olive Counselling. By accessing and using this website, you agree to be bound by the following Terms & Conditions. If you do not agree with these terms, please discontinue use of this website.
Website Information
The information provided on this website is for general information purposes only. Whilst every effort is made to ensure that content is accurate and up to date, Willow & Olive Counselling makes no representations or warranties regarding the completeness, accuracy, reliability, suitability, or availability of any information contained on this website.
The information provided does not constitute medical, psychiatric, legal, or therapeutic advice and should not be relied upon as such.
No Therapeutic Relationship
Accessing this website, submitting an enquiry, or booking an initial consultation does not establish a therapeutic relationship between you and Willow & Olive Counselling.
A counselling relationship will only commence following an initial assessment, discussion of the counselling agreement, and the signing of a counselling contract by both parties. This ensures that the counselling process, confidentiality, boundaries, responsibilities, and expectations are clearly understood and agreed before counselling begins.
Counselling Services
Willow & Olive Counselling provides counselling services for adults. Information relating to services, fees, availability, and appointment times may be amended or updated without prior notice.
A free introductory consultation may be offered to discuss your reasons for seeking counselling, answer any questions you may have, and determine whether working together is appropriate.
Appointments and Bookings
Appointments may be requested through the website booking system, email, telephone or, where appropriate, social media.
An appointment is confirmed only once you have received confirmation of your booking.
Information regarding fees, confidentiality, and the client counselling agreement will be discussed during the initial consultation and before a counselling contract is signed.
Couples Counselling
Couples counselling begins with a three-step assessment process: an initial joint assessment to explore your relationship, discuss your goals and consider how we will work together, followed by a separate individual assessment for each partner. These individual assessments give each partner uninterrupted time to explore their perspective, personal history, relationship experiences and hopes for counselling. They also allow for any concerns that may be difficult to express together to be explored privately. This fuller understanding helps shape our joint work around each person’s needs alongside those of the relationship. Both individual assessments are completed before ongoing joint sessions begin.
When providing bespoke couples counselling packages further individual appointments may be included within couples work where agreed. By combining individual and joint appointments, this approach gives each partner space to explore personal experiences and patterns that may affect the relationship, alongside working together on your shared concerns and goals. Where couples counselling is unsuitable, we will discuss other options.
Information shared in individual appointments remains confidential within the agreed limits. If something shared privately significantly affects the couples work, I will encourage and support you to bring it into a joint session, where safe and appropriate.
If this remains undisclosed and prevents us from working safely, fairly or meaningfully together, I may pause or end the couples counselling and discuss other options with you. I will not disclose any information to either partner without consent, except where safeguarding or legal obligations require disclosure.
As outlined in the FAQ section, at least 48 hours’ notice is required to cancel or rearrange an appointment. Cancellations made with less than 48 hours’ notice, and missed appointments, are charged at the full session fee unless there are exceptional circumstances.
External Links
This website may contain links to third-party websites, including professional directories, social media platforms, and professional organisations.
Willow & Olive Counselling accepts no responsibility for the content, availability, security, or privacy practices of external websites and does not endorse any third-party content unless expressly stated.
Intellectual Property
All content contained within this website, including text, graphics, logos, branding, images, and design elements, is the property of Willow & Olive Counselling unless otherwise stated.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
Limitation of Liability
Whilst reasonable efforts are made to maintain the accuracy and availability of this website, Willow & Olive Counselling shall not be liable for any loss, damage, or inconvenience arising from the use of, or reliance upon, information contained within this website.
Nothing within these Terms & Conditions excludes liability where such exclusion would be unlawful under applicable legislation.
Privacy
Your use of this website is also subject to the Willow & Olive Counselling Privacy Policy, which explains how personal information is collected, stored, and processed.
Complaints
I hope you would feel able to raise any concerns or worries about the counselling service with me in the first instance, so that we can discuss them openly and work together to resolve them wherever possible. If we are unable to reach a satisfactory resolution, you may make a complaint in accordance with my Complaints Procedure, which is available upon request. If appropriate, you also have the option of contacting the British Association for Counselling and Psychotherapy (BACP) regarding concerns about professional conduct.
Contact
For any questions regarding these Terms & Conditions, please contact:
Willow & Olive Counselling
Email: connect@willowandolivecounselling.com
Changes to These Terms
Willow & Olive Counselling reserves the right to amend these Terms & Conditions at any time. Any updates will be published on this page and will take effect immediately upon publication.