Privacy & Confidentiality

Willow & Olive Counselling

At Willow & Olive Counselling, I am committed to protecting your privacy and handling your personal information with care, confidentiality and respect.

Information I Collect

I may collect personal information that you provide when contacting me or arranging counselling sessions, including:

Name
Email address
Telephone number
Information shared during enquiries or counselling sessions

How Your Information Is Used

Your information is used to:

Respond to enquiries
Arrange and manage counselling appointments
Provide counselling services
Maintain appropriate client records
Meet legal, ethical and professional obligations

Lawful Basis for Processing

Under UK GDPR, I process personal information on the following lawful bases:

Consent – where you voluntarily provide information through enquiries or contact forms.
Contract – where information is required to provide counselling services.
Legitimate Interests – where information is necessary for the safe and effective running of my counselling practice.
Legal Obligation – where records or disclosures are required by law.

I only collect information that is relevant and necessary for the provision of counselling services.

Confidentiality

Everything discussed within counselling sessions is treated as confidential. There are, however, rare circumstances where confidentiality may need to be broken, including:

If there is a serious risk of harm to yourself or another person.
Where required by law.
Where there are safeguarding concerns involving a child or vulnerable adult.

Where possible, this would be discussed with you first.

Storage of Information

Client records are stored securely and are accessible only to me. Appropriate measures are taken to protect personal information from unauthorised access, loss or misuse.

Retention of Records

Client records are retained only for as long as necessary in accordance with professional, ethical, legal and insurance requirements. Records are then securely destroyed.

If you would like further information regarding the retention of records, please contact me directly.

Sharing Information

Your personal information will not be sold or shared with third parties unless:

You have given your consent.
There is a legal obligation to do so.
There are safeguarding concerns that require action.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information where appropriate.
Withdraw consent where applicable.
Restrict or object to certain processing activities.
Lodge a complaint with the Information Commissioner’s Office (ICO).

Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Willow & Olive Counselling

Email: connect@willowandolivecounselling.com

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time. Any updates will be published on this website.

Last updated: June 2026